In accordance with Resolution No. PP-12 of the President of the Republic of Uzbekistan dated January 17, 2025, “On Measures to Ensure Employment and Reduce Poverty in 2025,” and with the aim of expanding public access to banking services, enhancing financial literacy, and developing the agent network institution, JSC “APEX BANK” organized and conducted a training seminar for assistant agents within the framework of the “Mahalla Banker” program.

During the seminar, participants were introduced to the key areas of banking activities necessary for providing effective guidance and consultations to the public. Particular attention was given to issues related to credit history, guarantees and collateral, loan insurance, loan processing through notarial offices, protection of depositors’ rights, the use of bank cards, and compliance with cybersecurity requirements.

The assistant agents were also familiarized with the main terms of banking agreements, procedures for handling citizens’ inquiries and complaints, and standards for delivering high-quality customer service. The practical part of the training focused on developing communication skills, effective interaction with local residents, and providing accurate information about banking products and services.

Such training initiatives contribute to enhancing the professional competencies of assistant agents, expanding the outreach of banking services in mahallas, and strengthening the financial literacy of the population.

JSC “APEX BANK” plans to continue organizing training activities on a regular basis within the framework of the “Mahalla Banker” program, thereby promoting financial culture and improving the accessibility of banking services for the public.